HIGHLANDS, THE

FITCHBURG, MA · 168 beds · For profit - Limited Liability company

86 Trust Score
Grade: A LOW Risk → Stable

Red Flags

No red flags identified.

Green Flags

  • 4-star health inspection rating
  • No fines or penalties on record

Quick Facts

★★★★★
CMS Overall
★★★★☆
Health Inspection
6
0.7x state avg
Deficiencies
$0
Fines (3-yr)
★★★☆☆
Staffing

Violation Timeline

July 22, 2024

6 deficiencyies
F0641 No Harm Scope/Severity: B

Resident Assessment and Care Planning Deficiencies

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Ensure each resident receives an accurate assessment.

F0656 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F0658 Potential Harm Scope/Severity: E

Resident Assessment and Care Planning Deficiencies

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Ensure services provided by the nursing facility meet professional standards of quality.

F0690 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

F0812 Potential Harm Scope/Severity: D

Nutrition and Dietary Deficiencies

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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F0883 Potential Harm Scope/Severity: D

Infection Control Deficiencies

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Develop and implement policies and procedures for flu and pneumonia vaccinations.

March 19, 2023

4 deficiencyies
F0580 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F0698 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide safe, appropriate dialysis care/services for a resident who requires such services.

F0700 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

F0812 Potential Harm Scope/Severity: D

Nutrition and Dietary Deficiencies

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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

March 8, 2023

1 deficiency
F0656 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

June 29, 2021

1 deficiency
F0692 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide enough food/fluids to maintain a resident's health.

See full violation history →

Staffing

0.43
RN hrs/res/day
1.01
LPN hrs/res/day
2.33
CNA hrs/res/day
3.35
Weekend hrs/res/day
31%
Total nurse turnover
48%
RN turnover

A nurse checks on each resident roughly every 6.4 hours on average.

Fines & Penalties

No fines or penalties on record.

Ownership

For profit - Limited Liability company Chain: LIFE CARE CENTERS OF AMERICA
  • PRESTON, FORREST

    5% OR GREATER DIRECT OWNERSHIP INTEREST

    Since since 04/19/2004

    99% Individual
  • LIFE CARE CENTERS OF AMERICA, INC.

    OPERATIONAL/MANAGERIAL CONTROL

    Since since 06/30/2005

    Organization
  • CROSS, CINDY

    CORPORATE OFFICER

    Since since 04/19/2004

    Individual
  • THURMOND, JOAN

    CORPORATE OFFICER

    Since since 04/19/2004

    Individual
  • BONILLA, CARLOS-ANDRES

    W-2 MANAGING EMPLOYEE

    Since since 09/01/2018

    Individual

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