NORWOOD HEALTHCARE

NORWOOD, MA · 170 beds · For profit - Limited Liability company

0 Trust Score
Grade: F CRITICAL Risk → Stable

Red Flags

  • 1-star health inspection rating (lowest possible)
  • 22 deficiencies — 2.4x the state average
  • 3 citation(s) at the highest severity level — immediate risk to residents
  • 2 citation(s) where residents suffered actual harm
  • $166,977 in fines over 3 years

Green Flags

  • Low staff turnover (24%)

Quick Facts

★☆☆☆☆
CMS Overall
★☆☆☆☆
Health Inspection
22
2.4x state avg
Deficiencies
$166,977
Fines (3-yr)
★★☆☆☆
Staffing

Violation Timeline

November 16, 2025

2 deficiencyies
F0658 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Ensure services provided by the nursing facility meet professional standards of quality.

F0658 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Ensure services provided by the nursing facility meet professional standards of quality.

February 10, 2025

8 deficiencyies
F0559 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

F0609 Potential Harm Scope/Severity: D

Freedom from Abuse, Neglect, and Exploitation Deficiencies

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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F0610 Potential Harm Scope/Severity: D

Freedom from Abuse, Neglect, and Exploitation Deficiencies

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Respond appropriately to all alleged violations.

F0656 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F0559 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

F0609 Potential Harm Scope/Severity: D

Freedom from Abuse, Neglect, and Exploitation Deficiencies

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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F0610 Potential Harm Scope/Severity: D

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Show details

Respond appropriately to all alleged violations.

F0656 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

October 29, 2024

10 deficiencyies
F0551 Potential Harm Scope/Severity: E

Resident Rights Deficiencies

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Give the resident's representative the ability to exercise the resident's rights.

F0580 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F0584 Potential Harm Scope/Severity: E

Resident Rights Deficiencies

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Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

F0623 No Harm Scope/Severity: B

Resident Rights Deficiencies

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Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

F0625 No Harm Scope/Severity: B

Resident Rights Deficiencies

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Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

F0656 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F0658 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

Show details

Ensure services provided by the nursing facility meet professional standards of quality.

F0684 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F0689 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F0690 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

See full violation history →

Staffing

0.67
RN hrs/res/day
0.61
LPN hrs/res/day
1.76
CNA hrs/res/day
2.75
Weekend hrs/res/day
24%
Total nurse turnover
54%
RN turnover

A nurse checks on each resident roughly every 7.9 hours on average.

Fines & Penalties

  • Fine Oct 29, 2024
    $56,789
  • Fine May 8, 2024
    $16,071
  • Fine Oct 10, 2023
    $13,793
  • Fine Jul 20, 2023
    $80,324
Total $166,977

Ownership

For profit - Limited Liability company Chain: NEXT STEP HEALTHCARE
  • NEXT STEP HEALTHCARE LLC

    5% OR GREATER DIRECT OWNERSHIP INTEREST

    Since since 09/01/2017

    100% Organization
  • DELL'ANNO, DAMIAN

    5% OR GREATER INDIRECT OWNERSHIP INTEREST

    Since since 09/01/2017

    50% Individual
  • STEPHAN, WILLIAM

    5% OR GREATER INDIRECT OWNERSHIP INTEREST

    Since since 09/01/2017

    50% Individual
  • NEXT STEP HEALTHCARE LLC

    OPERATIONAL/MANAGERIAL CONTROL

    Since since 09/01/2017

    Organization
  • GOWDA, SAVITHA

    OPERATIONAL/MANAGERIAL CONTROL

    Since since 07/22/2024

    Individual
  • WOOLFE, ELISABETH

    OPERATIONAL/MANAGERIAL CONTROL

    Since since 04/07/2025

    Individual
  • DELL'ANNO, DAMIAN

    CORPORATE OFFICER

    Since since 09/01/2017

    Individual
  • STEPHAN, WILLIAM

    CORPORATE OFFICER

    Since since 09/01/2017

    Individual

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