TOUCHPOINTS AT MANCHESTER

MANCHESTER, CT · 127 beds · For profit - Corporation

78 Trust Score
Grade: B+ LOW Risk → Stable

Red Flags

No red flags identified.

Green Flags

  • 4-star health inspection rating
  • No fines or penalties on record

Quick Facts

★★★★☆
CMS Overall
★★★★☆
Health Inspection
8
0.6x state avg
Deficiencies
$0
Fines (3-yr)
★★★☆☆
Staffing

Violation Timeline

September 1, 2025

1 deficiency
F0842 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

August 12, 2025

4 deficiencyies
F0610 Potential Harm Scope/Severity: D

Freedom from Abuse, Neglect, and Exploitation Deficiencies

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Respond appropriately to all alleged violations.

F0755 Potential Harm Scope/Severity: E

Pharmacy Service Deficiencies

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Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

F0812 Potential Harm Scope/Severity: E

Nutrition and Dietary Deficiencies

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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F0842 No Harm Scope/Severity: B

Resident Assessment and Care Planning Deficiencies

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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

June 19, 2025

1 deficiency
F0580 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

February 27, 2025

3 deficiencyies
F0580 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F0657 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F0684 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide appropriate treatment and care according to orders, resident’s preferences and goals.

July 24, 2023

11 deficiencyies
F0550 Potential Harm Scope/Severity: E

Resident Rights Deficiencies

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Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F0565 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Honor the resident's right to organize and participate in resident/family groups in the facility.

F0584 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

F0656 Potential Harm Scope/Severity: E

Resident Assessment and Care Planning Deficiencies

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Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F0658 Potential Harm Scope/Severity: D

Resident Assessment and Care Planning Deficiencies

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Ensure services provided by the nursing facility meet professional standards of quality.

F0684 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F0686 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide appropriate pressure ulcer care and prevent new ulcers from developing.

F0694 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide for the safe, appropriate administration of IV fluids for a resident when needed.

F0695 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide safe and appropriate respiratory care for a resident when needed.

F0698 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide safe, appropriate dialysis care/services for a resident who requires such services.

F0730 Potential Harm Scope/Severity: D

Nursing and Physician Services Deficiencies

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Observe each nurse aide's job performance and give regular training.

See full violation history →

Staffing

0.54
RN hrs/res/day
0.74
LPN hrs/res/day
2.16
CNA hrs/res/day
3.12
Weekend hrs/res/day
26%
Total nurse turnover
35%
RN turnover

A nurse checks on each resident roughly every 7.0 hours on average.

Fines & Penalties

No fines or penalties on record.

Ownership

For profit - Corporation Chain: ICARE HEALTH NETWORK
  • BIDWELL CARE CENTER, LLC

    5% OR GREATER DIRECT OWNERSHIP INTEREST

    Since since 12/01/2003

    100% Organization
  • APEX ADVISORS

    5% OR GREATER INDIRECT OWNERSHIP INTEREST

    Since since 12/01/2003

    NO PERCENTAGE PROVIDED Organization
  • EXECUTIVE ADVISORS, LLC

    5% OR GREATER INDIRECT OWNERSHIP INTEREST

    Since since 12/01/2003

    NO PERCENTAGE PROVIDED Organization
  • NOBLE INVESTMENT TRUST

    5% OR GREATER INDIRECT OWNERSHIP INTEREST

    Since since 12/01/2003

    NO PERCENTAGE PROVIDED Organization
  • PLAZA INVESTMENT TRUST

    5% OR GREATER INDIRECT OWNERSHIP INTEREST

    Since since 12/01/2003

    NO PERCENTAGE PROVIDED Organization
  • WRIGHT, CHRISTOPHER

    5% OR GREATER INDIRECT OWNERSHIP INTEREST

    Since since 12/01/2003

    NO PERCENTAGE PROVIDED Individual
  • BIDWELL CARE CENTER, LLC

    OPERATIONAL/MANAGERIAL CONTROL

    Since since 12/01/2003

    Organization
  • WRIGHT, CHRISTOPHER

    CORPORATE OFFICER

    Since since 12/01/2003

    Individual
  • NEAGLE, PATRICK

    W-2 MANAGING EMPLOYEE

    Since since 01/18/2019

    Individual

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