WILLOWBROOKE COURT AT COUNTRY HOUSE

WILMINGTON, DE · 14 beds · Non profit - Corporation

100 Trust Score

Grade: A+ LOW Risk → Stable

Red Flags

No red flags identified.

Green Flags

✓ 5-star health inspection rating
✓ 5-star staffing rating
✓ Below-average deficiency count (2 vs 14 state avg)
✓ No fines or penalties on record
✓ Above-average RN staffing (1.73 hrs vs 1.04 state avg)

Quick Facts

★★★★★

CMS Overall

★★★★★

Health Inspection

0.1x state avg

Deficiencies

Fines (3-yr)

★★★★★

Staffing

Violation Timeline

February 25, 2025

2 deficiencyies

F0623 Potential Harm Scope/Severity: D

Resident Rights Deficiencies

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Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

F0684 Potential Harm Scope/Severity: D

Quality of Life and Care Deficiencies

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Provide appropriate treatment and care according to orders, resident’s preferences and goals.

February 8, 2024

3 deficiencyies

F0712 Potential Harm Scope/Severity: D

Nursing and Physician Services Deficiencies

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Ensure that the resident and his/her doctor meet face-to-face at all required visits.

F0812 Potential Harm Scope/Severity: F

Nutrition and Dietary Deficiencies

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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F0842 Potential Harm Scope/Severity: E

Resident Assessment and Care Planning Deficiencies

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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

April 25, 2022

1 deficiency

F0943 Potential Harm Scope/Severity: D

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Show details

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

See full violation history →

Staffing

1.73

RN hrs/res/day

0.65

LPN hrs/res/day

2.70

CNA hrs/res/day

4.63

Weekend hrs/res/day

N/A

Total nurse turnover

N/A

RN turnover

A nurse checks on each resident roughly every 4.7 hours on average.

Fines & Penalties

No fines or penalties on record.

Ownership

Non profit - Corporation Chain: ACTS RETIREMENT-LIFE COMMUNITIES

ACTS RETIREMENT-LIFE COMMUNITIES INC

5% OR GREATER DIRECT OWNERSHIP INTEREST

Since since 07/01/2014

100% Organization
ACTS MANAGEMENT SERVICES, INC.

OPERATIONAL/MANAGERIAL CONTROL

Since since 07/01/2014

Organization
ACTS RETIREMENT-LIFE COMMUNITIES INC

OPERATIONAL/MANAGERIAL CONTROL

Since since 07/01/2014

Organization
ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC

OPERATIONAL/MANAGERIAL CONTROL

Since since 12/31/2022

Organization
AHERN, SUSAN

OPERATIONAL/MANAGERIAL CONTROL

Since since 01/01/2020

Individual
CHRISTIANSEN, KAREN

OPERATIONAL/MANAGERIAL CONTROL

Since since 05/25/2010

Individual
FOX, GLENN

OPERATIONAL/MANAGERIAL CONTROL

Since since 01/01/2017

Individual
GRANT, GERALD

OPERATIONAL/MANAGERIAL CONTROL

Since since 05/04/2017

Individual
ALLMOND, SUSAN

CORPORATE DIRECTOR

Since since 01/01/2015

Individual
BROD, KATHRYN

CORPORATE DIRECTOR

Since since 02/15/2024

Individual
CALLAWAY, WARREN

CORPORATE DIRECTOR

Since since 03/30/2022

Individual
CHAMBERLAIN, LINDA

CORPORATE DIRECTOR

Since since 01/01/2025

Individual
CHRISTIANSEN, KAREN

CORPORATE DIRECTOR

Since since 01/01/2020

Individual
DETWEILER, HAROLD

CORPORATE DIRECTOR

Since since 11/01/2009

Individual
ESTERHAI, JOHN

CORPORATE DIRECTOR

Since since 05/01/1996

Individual
GERNER, ELRIC

CORPORATE DIRECTOR

Since since 04/01/2009

Individual
GLYNN, JAMES

CORPORATE DIRECTOR

Since since 01/01/2023

Individual
GRANT, GERALD

CORPORATE DIRECTOR

Since since 05/04/2017

Individual
GREER, JASON

CORPORATE DIRECTOR

Since since 03/30/2022

Individual
KELLY, MICHAEL

CORPORATE DIRECTOR

Since since 02/11/2020

Individual
LAMMERS, JOHN

CORPORATE DIRECTOR

Since since 12/15/2020

Individual
LAWSON, DANIEL

CORPORATE DIRECTOR

Since since 06/11/2019

Individual
MASHNER, MARVIN

CORPORATE DIRECTOR

Since since 01/01/1991

Individual
MIDDLEBROOKS, DANIEL

CORPORATE DIRECTOR

Since since 01/01/2023

Individual
REICHARD, DAWN

CORPORATE DIRECTOR

Since since 06/01/2025

Individual
AHERN, SUSAN

CORPORATE OFFICER

Since since 01/01/2020

Individual
ALLMOND, SUSAN

CORPORATE OFFICER

Since since 01/01/2025

Individual
CHRISTIANSEN, KAREN

CORPORATE OFFICER

Since since 05/25/2010

Individual
FOX, GLENN

CORPORATE OFFICER

Since since 01/01/2017

Individual
GERNER, ELRIC

CORPORATE OFFICER

Since since 01/01/2010

Individual
GRANT, GERALD

CORPORATE OFFICER

Since since 05/04/2017

Individual
LAWSON, DANIEL

CORPORATE OFFICER

Since since 01/01/2025

Individual
MASHNER, MARVIN

CORPORATE OFFICER

Since since 01/01/2025

Individual